Website: https://snaktap.com Effective Date: March 17, 2026 Last Updated: March 17, 2026
1. Introduction
Welcome to SnakTap (“we,” “our,” or “us”). SnakTap is India’s first AI-powered Waiter Management System, designed to transform how restaurants manage orders, tables, billing, and customer service in real time.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://snaktap.com, use our platform, or interact with our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our services.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information You Provide
- Restaurant/Business Details: Business name, address, GSTIN, and contact information when you register or onboard your restaurant.
- Account Information: Name, email address, phone number, username, and password.
- Payment Information: Billing address and payment method details (processed securely through third-party payment gateways; we do not store raw card data).
- Communications: Messages, feedback, support requests, or other correspondence you send us.
2.2 Information Collected Automatically
When you access our website or platform, we may automatically collect:
- Usage Data: Pages visited, features used, time spent, clicks, and navigation paths.
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Cookies & Tracking Technologies: Session cookies, preference cookies, and analytics identifiers (see Section 7 for more details).
- Log Data: Server logs, error reports, and access timestamps.
2.3 Information from Restaurant Operations
When restaurants use SnakTap on their premises:
- Order Data: Food and beverage orders placed by diners at the table.
- Table & Session Data: Table numbers, session durations, and order histories.
- Staff Activity Logs: Waiter actions, order updates, and system interactions for performance and audit purposes.
2.4 Information from Third Parties
- Data from integrated payment processors, POS systems, or third-party apps connected to SnakTap.
- Analytics providers such as Google Analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide, operate, and maintain our platform | Contract / Legitimate Interest |
| To process restaurant registrations and onboarding | Contract |
| To facilitate real-time order management and billing | Contract |
| To send transactional and service-related communications | Contract |
| To send marketing and promotional communications (with consent) | Consent |
| To improve and optimize our AI models and features | Legitimate Interest |
| To analyze usage patterns and platform performance | Legitimate Interest |
| To detect, prevent, and address fraud or security issues | Legitimate Interest / Legal Obligation |
| To comply with applicable Indian laws and regulations | Legal Obligation |
| To respond to customer support queries | Contract / Legitimate Interest |
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data in the following circumstances:
4.1 Service Providers
We share data with trusted third-party vendors who assist in operating our platform, including:
- Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud)
- Payment gateway processors
- Email and SMS communication services
- Analytics and performance monitoring tools
All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
4.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the successor entity. You will be notified via email or a prominent notice on our website.
4.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, court order, or government authority — including compliance with the Information Technology Act, 2000 and its amendments, and other applicable Indian laws.
4.4 Protection of Rights
We may disclose information to enforce our Terms of Service, protect the safety and rights of SnakTap, our users, or the public, or investigate potential violations.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Provide you with our services
- Comply with legal obligations (e.g., GST/tax records for a minimum of 6–8 years as required under Indian law)
- Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your data, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls limiting internal access to your data
- Regular security audits and vulnerability assessments
- Secure coding practices and penetration testing
However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and report any suspected unauthorized access to us immediately.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform.
Types of Cookies We Use:
- Strictly Necessary Cookies: Required for the platform to function (e.g., session management, authentication).
- Performance & Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Used to deliver relevant communications (only with your consent).
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.
8. Your Rights Under Applicable Law
Depending on your location and applicable law (including the Digital Personal Data Protection Act, 2023 of India), you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that inaccurate or incomplete data be corrected.
- Right to Erasure: Request deletion of your personal data where it is no longer necessary.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
- Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer or a relevant supervisory authority.
To exercise any of these rights, please contact us at the details provided in Section 11.
9. Children’s Privacy
SnakTap’s services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will take steps to delete such information.
10. Third-Party Links
Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify registered users via email or an in-platform notification
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us & Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:
SnakTap 📧 Email: [email protected] 🌐 Website: https://snaktap.com 📍 Country of Operation: India
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we will acknowledge your grievance within 72 hours and resolve it within 30 days of receipt.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of India.