At SnakTap (“SnakTap,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal and business information when you access or use our website, mobile applications, software platform, and related services (collectively, the “Services”).
By accessing or using SnakTap, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms.
1. About SnakTap
SnakTap is an AI-powered restaurant management and waiter automation platform that enables restaurants, cafés, food courts, cloud kitchens, and hospitality businesses to manage operations efficiently. Our Services may include order management, table management, digital menus, billing, staff coordination, customer engagement, analytics, and AI-powered workflow automation.
2. Information We Collect
We collect information necessary to provide, maintain, improve, and secure our Services.
A. Account and Business Information
When you register or subscribe to our Services, we may collect:
- Name of the account holder
- Email address
- Mobile phone number
- Restaurant or business name
- Business address
- GSTIN and tax-related information
- User credentials and account identifiers
- Subscription and billing details
B. Operational and Transactional Data
To provide restaurant management services, we may collect:
- Order information
- Table and seating details
- Billing and invoice records
- Staff activity logs
- Customer interaction records
- Waiter and service management data
- Restaurant operational reports and analytics
C. Technical Information
When you access our Services, we may automatically collect:
- IP address
- Device identifiers
- Browser type and version
- Operating system
- Application version
- Network and connectivity information
- Error logs and diagnostics
- Access dates and timestamps
D. Usage Information
We may collect information regarding how users interact with our platform, including:
- Pages visited
- Features used
- Session duration
- Navigation patterns
- Clickstream data
- User preferences and settings
E. Location Information
Where permitted by your device settings or consent, we may collect approximate or precise location information to support location-based features, service delivery, troubleshooting, and operational analytics.
F. Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies to improve user experience, maintain secure sessions, analyze platform usage, and personalize content.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Providing and operating the Services
- Creating and managing user accounts
- Onboarding restaurants and business customers
- Processing orders, transactions, and billing
- Delivering customer support
- Improving platform functionality and performance
- Enhancing AI-powered features and automation capabilities
- Monitoring service quality and reliability
- Detecting, preventing, and investigating fraud or security incidents
- Sending operational updates and service notifications
- Conducting analytics and reporting
- Marketing and promotional communications where permitted by law or consent
- Complying with legal, regulatory, and contractual obligations
4. Legal Basis for Processing
Where required under applicable laws, we process personal information based on one or more of the following grounds:
- User consent
- Performance of contractual obligations
- Compliance with legal requirements
- Protection of legitimate business interests
- Prevention of fraud, misuse, or security threats
5. Sharing and Disclosure of Information
We do not sell, rent, or trade personal information.
We may share information with trusted third parties that assist us in operating our Services, including:
- Payment processing providers
- Cloud hosting and infrastructure providers
- Analytics and monitoring service providers
- Email, SMS, and communication partners
- Customer support and technical service providers
- Third-party POS, ERP, and restaurant integrations
- Professional advisors, auditors, and consultants
- Government authorities, regulators, or law enforcement agencies where legally required
All service providers are contractually obligated to maintain confidentiality and implement appropriate security measures.
6. Data Retention
We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Service delivery and account management
- Financial and transaction record keeping
- Dispute resolution
- Security investigations
- Compliance with legal, tax, accounting, and regulatory obligations
When information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry standards.
7. Data Security
We maintain appropriate technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- SSL/TLS encryption
- Secure cloud infrastructure
- Access control and authentication mechanisms
- Role-based permissions
- Encrypted storage of sensitive information
- Security monitoring and logging
- Vulnerability assessments and security reviews
- Backup and disaster recovery procedures
While we strive to protect information using commercially reasonable measures, no system can guarantee absolute security.
8. Cookies Policy
Cookies help us improve user experience and platform performance.
Essential Cookies
Required for authentication, security, and core platform functionality.
Analytics Cookies
Used to understand platform usage and improve performance.
Preference Cookies
Used to remember user settings and preferences.
Marketing Cookies
Used to deliver relevant communications and promotional content where consent has been provided.
Users may control cookie settings through their browser or device preferences. Certain platform features may not function properly if cookies are disabled.
9. Your Privacy Rights
Subject to applicable laws, users may have the right to:
- Access personal information held by us
- Correct inaccurate or incomplete information
- Request deletion of personal information
- Withdraw previously provided consent
- Restrict or object to certain processing activities
- Obtain a copy of personal information where applicable
- Lodge a complaint or grievance regarding data handling practices
Requests may be submitted using the contact information provided below.
10. Children’s Privacy
Our Services are intended solely for business users and individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that information relating to a minor has been collected inadvertently, we will take reasonable steps to delete such information.
11. Third-Party Services and Links
Our Services may contain links to external websites, applications, or third-party integrations.
We do not control and are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those third parties independently.
12. International Data Transfers
Your information may be stored, processed, or transferred to servers and service providers located outside India.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented to protect personal information in accordance with applicable laws.
13. Compliance with Applicable Laws
SnakTap endeavors to comply with applicable privacy and data protection laws, including:
- Digital Personal Data Protection Act, 2023 (India)
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Other applicable laws and regulations governing digital services and data protection
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, business operations, or service offerings.
Any updates will be posted on this page along with the revised “Last Updated” date. Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or our data handling practices, please contact us:
SnakTap
Website: https://snaktap.com
Email: [email protected]
Phone: +91 98101 15773
Location: Noida, Uttar Pradesh, India
We will make reasonable efforts to respond to privacy-related inquiries and grievances within the timelines required under applicable law.