Last updated: 29 June 2026
At SnakTap (“SnakTap”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal and business information when you access or use our website, mobile applications, software platform, and related services (together, the “Services”).
We handle your personal data in line with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025. Under this law we act as a Data Fiduciary (meaning we decide why and how your personal data is processed), and you are the Data Principal, the person the data is about.
By accessing or using SnakTap, you acknowledge that you have read and understood this Privacy Policy.
1. About SnakTap
SnakTap is an AI-powered restaurant management and waiter automation platform that helps restaurants, cafés, food courts, cloud kitchens, and hospitality businesses run their operations efficiently. Our Services may include order management, table management, digital menus, billing, staff coordination, customer engagement, analytics, and AI-powered workflow automation.
2. Who we are and how to reach us
Data Fiduciary: SnakTap Website: https://snaktap.com Address: Noida, Uttar Pradesh, India General contact: [email protected] Phone: +91 98101 15773
Grievance Officer (required under the DPDP Act):
- Name: Aryan Mamtora
- Email: [email protected]
- Phone: +91 98101 15773
You can contact the Grievance Officer for any question, request, or complaint about your personal data. We will respond within 30 days.
3. What information we collect
We collect information needed to provide, maintain, improve, and secure our Services, and only what we need for the purposes set out below.
Account and business information: name of the account holder, email address, mobile phone number, restaurant or business name, business address, GSTIN and tax-related information, user credentials and account identifiers, and subscription and billing details.
Operational and transactional data: order information, table and seating details, billing and invoice records, staff activity logs, customer interaction records, waiter and service management data, and operational reports and analytics.
Technical information (collected automatically): IP address, device identifiers, browser type and version, operating system, application version, network and connectivity information, error logs and diagnostics, and access dates and timestamps.
Usage information: pages visited, features used, session duration, navigation patterns, clickstream data, and user preferences and settings.
Location information: where permitted by your device settings or your consent, we collect approximate or precise location to support location-based features, service delivery, troubleshooting, and operational analytics.
Cookies and similar technologies: see Section 8.
4. Why we use your information
We use the information we collect to:
- Provide and operate the Services
- Create and manage user accounts and onboard restaurants and business customers
- Process orders, transactions, and billing
- Deliver customer support
- Improve platform functionality, performance, and our AI-powered features
- Monitor service quality and reliability
- Detect, prevent, and investigate fraud or security incidents
- Send operational updates and service notifications
- Conduct analytics and reporting
- Send marketing or promotional communications where the law allows or where you have consented
- Comply with legal, regulatory, and contractual obligations
If we want to use your data for a new purpose not described here, we will ask for your consent again.
5. Legal basis for processing
We process personal information on one or more of the following grounds:
- Your consent
- Performance of the contract or service you have requested
- Certain legitimate uses, such as preventing fraud, misuse, or security threats
- Compliance with legal and regulatory requirements
6. Consent and how to withdraw it
Where we rely on consent, we ask for it clearly and specifically, with a plain-language notice, and your consent is free, specific, informed, unconditional, and given by a clear affirmative action.
You can withdraw your consent at any time. Withdrawing consent is as easy as giving it, through your account settings or by emailing the Grievance Officer. Withdrawal does not affect processing that already took place before you withdrew, and some features may stop working if the data they rely on is withdrawn.
7. Who we share your information with
We do not sell, rent, or trade personal information. We share it only with parties that help us operate the Services (“Data Processors”), who are contractually bound to keep it confidential, protect it, and use it only on our instructions. These include:
- Payment processing providers
- Cloud hosting and infrastructure providers
- Analytics and monitoring service providers
- Email, SMS, and communication partners
- Customer support and technical service providers
- Third-party POS, ERP, and restaurant integrations you choose to connect
- Professional advisors, auditors, and consultants
We may also disclose information to government authorities, regulators, or law enforcement where the law requires it, or to enforce our terms and protect rights and safety.
8. Cookies and similar technologies
We use cookies, pixels, local storage, and similar technologies to improve your experience, keep sessions secure, analyse platform usage, and personalise content. We use:
- Essential cookies for authentication, security, and core platform functionality
- Analytics cookies to understand usage and improve performance
- Preference cookies to remember your settings
- Marketing cookies to deliver relevant communications where you have consented
You can control cookies through your browser or device settings. Some features may not work properly if cookies are disabled.
9. How long we keep your information
We keep information only as long as needed for the purposes described in this policy, including service delivery and account management, financial and transaction record keeping, dispute resolution, security investigations, and compliance with legal, tax, accounting, and regulatory obligations.
We keep financial and transaction records for as long as tax and accounting law requires. When information is no longer needed, we securely delete, anonymise, or otherwise dispose of it.
10. How we protect your information
We maintain technical, administrative, and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, or destruction. These may include:
- SSL/TLS encryption
- Secure cloud infrastructure
- Access control and authentication mechanisms
- Role-based permissions
- Encrypted storage of sensitive information
- Security monitoring and logging
- Vulnerability assessments and security reviews
- Backup and disaster recovery procedures
No system can guarantee absolute security, but we work to keep your information safe.
Data breach: if a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Rules, without undue delay.
11. Cross-border data transfers
Your information may be stored, processed, or transferred to servers and service providers located outside India. Under the DPDP Act, transfers are permitted to any country the Central Government has not restricted, and we take reasonable steps to ensure your information stays protected wherever it is processed.
12. Your rights as a Data Principal
Subject to applicable law, you have the right to:
- Access: get a summary of the personal data we hold about you and how we process it, and obtain a copy where applicable.
- Correction and completion: have inaccurate or incomplete data corrected, completed, or updated.
- Erasure: ask us to delete your personal data, unless we are legally required to keep it.
- Withdraw consent: at any time (Section 6).
- Grievance redressal: raise a complaint with our Grievance Officer (Section 2).
- Nominate: appoint someone to exercise your rights on your behalf in case of death or incapacity.
To exercise any right, contact our Grievance Officer. We will verify your identity before acting and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.
13. Children’s data
Our Services are intended solely for business users and individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that information relating to a minor has been collected inadvertently, we will take reasonable steps to delete it.
14. Third-party links and integrations
Our Services may contain links to external websites, applications, or third-party integrations. We do not control and are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies independently.
15. Compliance with applicable laws
SnakTap aims to comply with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and other applicable laws governing digital services and data protection.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business. We will post the new version on this page with a revised “Last updated” date and, where the change is significant, notify you.
17. Contact us
If you have any questions, requests, complaints, or concerns about this Privacy Policy or our data handling practices, please contact us:
SnakTap Website: https://snaktap.com Email: [email protected] Phone: +91 98101 15773 Address: Noida, Uttar Pradesh, India
This policy is written in plain language as required by the DPDP Act. It is available in English, and we can provide a translation on request.